1. WHEN WILL I RECEIVE MY ORDER?
Currently, the tailoring time of new orders will be about 2-3 weeks（counted from the time your order was made) now.
The tailoring time will be 3-10 working days. And please add the request of delivery time in your order comment at the last step of checkout so we can put priority on your order.
Every dress is made-to-order, so the turnaround time is the same, whether you order a standard size dress or a made-to-measure dress.
2. SHIPPING METHODS
Standard shipping usually takes 4 - 8 days to ship to all major destinations. Standard shipping costs less but takes a bit longer than expedited shipping.
Expedited shipping fees vary per country. Please contact us for more information regarding expedited shipping fees and times.
3. SHIPPING COURIERS
We use safe international couriers like DHL, TNT or EMS to send items to you. Some items may be shipped by Singapore Post Limited. We choose the most appropriate courier to deliver items according to the destination countries. Shipping couriers are acknowledged to be under our choice. If clients have special requirements regarding shipping couriers, please contact us before placing your order.
Please notice that your shipping address in your order is the default address for us to ship items. If you need to make any changes to the shipping address, please contact us immediately.
4. SHIPPING FEE
4.1 For non-free shipping items or an urgent order
Under these two conditions, you will need to pay for shipping fees. Shipping costs differ according to the following main factors:
• Weight and dimensions of the package
• The shipping destination
4.2 For free shipping items
If you wish to use the standard shipping method, you are not eligible to pay for shipping costs. In the event that requires any return or refund of free shipping items, we will deduct shipping fees we paid from the refund if the cause for the return or refund is not our mistake.
5. SHIPPING CASE
Due to some unavoidable reasons such as natural disasters, there might be some unexpected problems during shipping. If you experience any shipping problems, please contact us and we will do our best to help.
Case 1: If the item is held in detention at the customer’s customs, the buyer is responsible for clearing the customs. If the buyer refuses to pay customs duties or requires help to clear customs, this may cause the return of items. In such cases, the return policy is as follows:
For made-to-order items, clients need to pay a reshipping fee to rearrange new shipment.
For all other items, the item price is refundable, while the shipping fee is not. (Free shipping items are also included. We will need to deduct the shipping fee we covered for the client in the event of a refund.)
Case 2: If the delivery fails because the address that the client provided is incorrect or incomplete, the client is responsible for any loss in this case. For example, if the item is returned, and the client still needs the item, he or she should pay for the reshipping fee and our loss on customs duties during the return, and then we will reship it to the correct address.
6. LOCATIONS WE SHIP TO
All single item and large orders can be shipped worldwide to more than 200 countries, as listed below.
Important Info: We do not add taxes, VAT or any other hidden charges. In special cases, you may need to pay import duties on certain goods. For assistance or queries on these, please contact us and we will do our best to help.
Delivery is provided by DHL, TNT, Fedex, and EMS. Delivery time is 3-5 days or 5-7 days.
Our items are mainly sold and exported to the countries:
|United States of America